FAQ

FAQ

Answers to Frequently Asked Questions!

November 9, 2017

Frequently Asked Questions  

How do I receive TV5MONDE in the U.S.?

What’s on TV5MONDE USA?

What about sports?

What about French programs for children?

Is TV5MONDE available via streaming?

Is TV5MONDE available in HD?

Does TV5MONDE have subtitles?

How do I turn the subtitles off/on?

TV5MONDE is not working. What can I do?

How much does TV5MONDE cost?

Where can I buy a DVD of one of your programs?

How can I receive the TV5MONDE Guide?

How can I reach out to TV5MONDE USA?

 

How do I receive TV5MONDE in the U.S.?

TV5MONDE is available in the U.S. through key partnerships with leading television providers.

Subscribe to TV5MONDE USA via cable or satellite!

In order to find out what options you have -
Desktop Instructions: Type in your city/zip code at the top right hand corner of your screen

Mobile Instructions: Tap the 3 horizontal bars at the top left corner to open up the menu. Type in your city/zip code at the bottom of the screen within the blue box.

We partner with major cable and satellite providers including Altice USA’s Optimum TV, Atlantic Broadband, AT&T U-Verse, Charter Spectrum, Cox, Comcast Xfinity, Dish Network, Fios by Verizon, and Mediacom. Thanks to these close partnerships we can bring you the most popular French language programming in the world.

TV5MONDE is here to entertain and inform from coast to coast. Our network is available in major cities including New York, Los Angeles, Chicago, San Francisco, Miami, New Orleans, San Diego, Boston, Washington D.C., Seattle, and more.

To find out how to get TV5MONDE, enter your zip code in the search field at the top of our website.

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What’s on TV5MONDE USA?

TV5MONDE USA offers a premium experience for viewers including over 7,000 hours of fresh content per year with up to 300 titles of the most recent French language cinema and series, up to 6 hours of news and news magazines per day, high quality documentaries, lifestyle shows that feature the latest trends, and so much more.

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What about sports?

TV5MONDE USA features a fantastic sports lineup including Ligue 1, Tour de France, and weekly recap shows such as Jour de Rugby. Enjoy your front-row seat to all the action with TV5MONDE!

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What about French programs for children?

TV5MONDE offers a minimum of 8 hours of children’s programming per week on weekday afternoons and weekend mornings. Kids will enjoy the latest cartoons and educational programs selected by TV5MONDE. We pick the highest quality shows for kids including classics like Calimero and Il était une fois la vie and modern shows such as Le Petit Prince and Vic le Viking.

TV5MONDE USA also features TiVi5MONDE, the premier French language channel focused on entertaining and educational children’s programming.

Learn all about TV5MONDE USA's unique network with cartoons and programs specifically for your children - TiVi5MONDE!

Whether they are native French speakers, learning the language, or just love to be entertained, your kids will love all the unique TiVi5MONDE programs – always en français! Get more information on how to receive TiVi5MONDE by clicking here.

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Is TV5MONDE available via streaming?

We now offer a streaming package that is comprised of four networks, available through Sling TV:

TV5MONDE Style features programming about fashion, luxury, design, cuisine, and culture.
TV5MONDE Info presents the latest news broadcast and current affairs shows from TV5MONDE.
TiVi5MONDE is our 24/7 French language children’s network, ideal for kids age 4-12.
TV5MONDE Cinema On Demand offers a variety of world-class French language films.

For additional information about this service, please visit sling.com/frenchtv.

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Is TV5MONDE available in HD?

TV5MONDE USA is now launched in high definition on certain providers and continues to expand the distribution of its HD signal to other providers. While most American satellite and cable providers are still facing capacity constraints, we continue to expand the availability of our HD signal. The bandwidth required for HD channels is 5 times larger than SD channels and it is the local U.S. provider's decision whether or not to broadcast in HD, depending on bandwidth availability. However, we hope to be able to offer our HD signal soon and will not hesitate to keep you informed.

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Does TV5MONDE have subtitles?  

Whenever possible, TV5MONDE broadcasts programs with English subtitles. However, there may be times that the rights to these subtitles are not available. In these cases, we will either air the program with French subtitles or without any subtitles. To see which of our programs have subtitles, please click on our "View Schedule" page. Subtitled programs are marked with an American flag icon or a French flag icon, depending on the subtitle language.

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How do I turn the subtitles off/on?

Currently, it is not possible to choose your subtitle preferences as our subtitles are embedded into our programming. To see which of our programs do or do not have subtitles, please click on our "View Schedule" page. Subtitled programs are marked with an American flag or a French flag icon, depending on subtitle language availability.

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TV5MONDE is not working. What can I do?

In most cases, technical difficulties with TV5MONDE are the result of regional issues. We suggest the you first contact your local cable or satellite provider to resolve the problem. If your local provider is unable to help with this issue, please do not hesitate to contact our office by emailing toutsavoir@tv5monde.org.

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How much does TV5MONDE cost?

Our channel’s price is determined by each cable or satellite provider. For the most accurate pricing information, please consult your local provider.

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Where can I buy a DVD of one of your programs?   

Currently, TV5MONDE does not have any physical copies of our programming available for sale. However, you may be able to find copies through online retailers.

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How can I receive the TV5MONDE Guide?

The TV5MONDE Guide is available in two forms:

Physical copy

Each month, France-Amérique magazine inserts the TV5MONDE guide in the middle of the magazine. France-Amérique is America's largest bilingual French-English magazine and serves as an integral link between France and the United States! Each issue provides readers with a review of current events, culture and art-de-vivre, plus exclusive profiles of personalities and coverage of French life in the U.S. from coast to coast.

To subscribe, call (800) 901-3731 or visit www.france-amerique.com.

Downloaded Copy

Sign up to receive or download this month's TV5MONDE Guide at www.tv5monde.com/theguide

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How can I reach out to TV5MONDE USA?

We can be reached directly via phone at 800.737.0455.
You may also email toutsavoir@tv5monde.org for more information.

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